The system currently supports FedEx, UPS, Golden State Overnight, and US Postal Service (USPS), and includes the following carrier service levels:

Other Carriers

The system can also support several specialty carriers such as Vinum55 and VineVault at the option of the shipper.

SELF service level is for delivery by an independent delivery service, generally by the warehouse’s own truck or a service that it has contracted, by a retailer in its own vehicles, or by a 3^rd party service which is not integrated with our system.

FedEx packages designated for Hold At Location have service level codes appended with "-H". A user may also explicitly override a package to *not* be Hold At Location by appending "-HX" to the service level in the 209/218.

Will Call WCU, WCP or Depletion (DPL) may have Will Call types (which are formatted in the same way as FedEx-HAL orders (e.g., WCU-CN):

• • Consumer (Pick up): CN
  • Client / Supplier: CS
  • Storage / Locker: SL
  • Distributor / Retailer: DR

Depletion service level (DPL) is billed based on the Inventory Rate Schedules "OUT" fees rather than a Shipping Rate Schedule -- where will call orders are found. In the Inventory Fees schedule, Depletion orders are billable if the Transfer Orders billable value is set to "Yes", or "No, except for Depletion orders."

UPS Summer Solutions Code (UPS1SS) has been added to the system so that packages with this service level can be organized together by service level and billed a different amount than other UPS Next Day (UP1) packages. The shipping label generated is a standard UP1 label.

If there are service levels that you do not wish to enable your customers to use, please contact FORT immediately to confirm if we can exclude such service levels from your warehouse. The codes required for each of these services levels are listed in the Order Data section below.

Note we are considering implementation of new GLS Select Service Levels for delivery windows:

Will Call X ... i.e., WCX (and WCX1, WCX2, and WCX3) is the service level used to link to externally-generated tracking numbers.  For more information on this service, click here.

The FedEx Temperature Control (FXTC) service level is used for packages that will be associated with an externally created FedEx Temperature Control tracking number. To associate a FXTC package with an externally created FedEx tracking number, please do the following:

1. 1. 1. Upload the order using the FXTC service level (this includes orders uploaded from external systems, including ShipCompliant which uses the code “FEXCC”)
      2. Export the package(s) using the “FXTC Order Export” shipping action
      3. Import the resulting  spreadsheet into a FedEx Temp-control platform
      4. Generate the FedEx tracking number(s)
      5. Using the 902 template (located in FORT under Support -> Downloads), associate the FORT Package ID (Shipment ID), the newly created FedEx tracking number, and the FedEx Temperature Control service level “FTC”.
      6. Email the 902 template to fxtc@fortsystems.com
      7. You will then receive a success or error email within 30 minutes.

The FXTC process is similar to that used for WCX except that the FXTC package will be automatically marked as printed (and allocated, if necessary). If a package has already been depleted before the 902 template is processed, then only the tracking number will be updated and there will be no changes made to the package’s status. Also note that FXTC packages cannot be directly printed in FORT, i.e. this 902 process must be used to move the package forward in their lifecycle.

There is a period during which a package's FXTC number is printed, but the package is yet to be associated with the FEXCC tracking number.  A client would not be able to modify a package during this period if the 'Approval Required' mode is being used or if the packages were packed. 

To 'unasssociate' a FEXCC number with the FORT FXTC package, use the force void action since the tracking number (The standard Void action would be rejected since the FEXCC tracking number was not created in FORT).

Note that Cold Chain zones are calculated based on the location of the FedEx Cold Chain hub.  The system will use these custom zones for all FXTC shipments.

For more information on FedEx Cold Chain (and a Zone Map), click here.

Association of externally generated numbers is made by emailing the FORT 902 template as follows: 

• • • For WCX orders, to WCX@fortsystems.com
    • For FXTC orders, to FXTC@fortsystems.com or FTC@fortsystems.com.  Use "FTC" as the carrier code in the 902 upload. 

Every 30 minutes, FORT associates the externally-generated tracking number(s) that have been uploaded to the system with the package for which the WCX or FXTC number was generated.