Returns Report (and Returns Causes)


This report provides detailed recipient information, the reason for returns, order type and carrier name for each order returned within a specified date range for the order, shipment, or return. You can narrow the search by a number of variables including the following:

Customer Information, Product ID, Name or Type, Bottle Volume, Carrier, Tracking, Package Size, Order Value, Billing Information, and Export To Excel?

The system will also prompt you for cause (reason) types in a drop down list which include:

  • 3rd Attempt (or in the case of GLS, 2nd Attempt, as it doesn't have an Attempt 3 status)

  • Damaged

  • Delivery Intercept

  • Directions Needed

  • Held for Pick Up

  • Incomplete Address

  • Incorrect Address

  • Moved

  • Receiver Deceased

  • Recipient Unknown

  • Refused

  • Restricted Items/Licensing

  • Service Disruption

  • Signature Required

  • Undeliverable Location

  • Other

Each evening, a report of all returns during that day is sent to the email addresses listed.


The Returns portlet on the Shipping Dashboard facilitates management of packages that have been returned to the warehouse.

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